bdcko Privacy Policy

1 Introduction and Purpose

bdcko is a secure and reliable online gaming platform operated for players in Bangladesh. We believe that your privacy is a fundamental right and we respect that right.

The purpose of this privacy policy is to clearly inform you of:

• What types of information we collect
• Why this information is collected
• How this information is used
• How long information is stored
• Our policy on sharing information with third parties
• What steps we take to protect your information

By registering on the bdcko platform or using our services, you will be considered to have given your consent to this privacy policy.

2 Types of Information Collected

bdcko collects various types of information. These are listed below in categories:

2.1 Personally Identifiable Information

At the time of account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Address (district, division)

2.2 Identity Verification Documents

To ensure secure transactions and as part of the KYC (Know Your Customer) process, we may request copies of the following documents:

• National Identity Card (NID) or passport
• Mobile banking account information (bKash, Nagad, Rocket, Upay)
• Other applicable identity documents

2.3 Financial Information

We maintain transaction records to process deposits and withdrawals. However, we do not directly collect any bank card or bank account PIN or password.

2.4 Technical Information

When you use the bdcko platform, the following information may be collected automatically:

• IP Address
• Device type and operating system
• Browser information
• Login time and session information
• Gaming activity logs
• Cookie and tracking data

3 Purpose of Collecting Information

bdcko collects and uses your information for the following purposes:

3.1 Account Management

Your personal information is essential for creating, verifying, and securely managing your account. Through this we ensure that each account belongs to a real and legitimate individual.

3.2 Identity and Age Verification

bdcko provides services only to individuals aged 21 or above. Identity verification is carried out to confirm your age and to prevent multiple accounts.

3.3 Financial Transaction Processing

Your payment information is required to complete deposits (minimum ৳100) and withdrawals (minimum ৳500) and to deliver funds within 10–45 minutes.

3.4 Fraud Prevention and Security

Technical information is used to detect suspicious activity, prevent account hacking, and ensure the overall security of the platform.

3.5 Customer Support

Our 24/7 Bengali-language live chat support team uses your information to provide you with fast and effective assistance.

3.6 Promotions and Bonus Benefits

Your account information is used to correctly deliver welcome bonuses, tournament offers, and VIP benefits.

3.7 Meeting Legal Obligations

We retain necessary information to comply with applicable laws and regulations and to fulfill legitimate requests from law enforcement authorities.

4 Information Sharing and Third Parties

bdcko does not sell your personal information or share it with third parties for personal profit. However, information may be shared on a limited basis in the following situations:

4.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared only with the relevant payment service provider.

4.2 Technology Service Providers

Third-party software and cloud service providers used to operate the platform operate under strict confidentiality agreements.

4.3 Legal Authorities

Information may be provided to authorities as part of a court order or legitimate legal process.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new owner. In such cases, we will notify users in advance.

5 Cookies and Tracking Technology

The bdcko platform uses cookies and similar technologies to improve your experience.

5.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and settings.
• Analytical Cookies: For analyzing platform usage to improve services.

5.2 Cookie Control

You can control cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Data Retention Period

bdcko retains different types of information for different durations:

• Account Information: For the entire period the account is active and for the applicable legal period after it is closed.
• Transaction Records: For the period specified under financial regulations.
• Gaming Logs: For a defined period as required for security and audit purposes.
• Support Conversations: For a limited period to improve service quality.

Unless required by legal obligation, and once your account is closed, your personal information will be securely deleted after the specified period has passed.

7 Data Protection Methods

bdcko has adopted industry-standard security measures to keep your information secure:

7.1 Encryption

All data transmissions are protected by SSL (Secure Socket Layer) encryption. If you see a padlock icon in your browser, your connection is secure.

7.2 Access Control

Only authorized staff can access your sensitive information. Every access is logged and reviewed on a regular basis.

7.3 Security Audits

bdcko regularly conducts security audits and applies necessary updates.

7.4 Two-Factor Authentication

We offer Two-Factor Authentication to provide an extra layer of security for your account.

8 Your Rights

As a user of bdcko, you have the following rights:

8.1 Right to Access

You have the right to know what information we are storing about you. Upon request, we will provide that information to you.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Our support team will fix it promptly.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing.

8.5 Right to Data Portability

You have the right to receive your information in a standard, machine-readable format.

To exercise these rights, contact our support team: [email protected]

9 Protection of Children and Minors

bdcko strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect or process personal information of any minor.

If it comes to our attention that a minor has created an account, that account will be closed immediately and all collected information will be deleted. If a parent or guardian suspects their child has an account, please contact us right away.

10 Third-Party Websites and Links

bdcko is not responsible for the privacy policies of any third-party websites linked from the bdcko platform. We recommend that you read the privacy policy of each website you visit.

Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe have their own privacy policies that apply to their respective platforms.

11 Responsible Gaming and Use of Information

bdcko may monitor your gaming patterns to ensure responsible gaming. If we notice that a player is showing potentially problematic gaming behavior, we may:

• Inform them about the option to voluntarily set limits
• Provide information on responsible gaming resources
• Offer a temporary break from their account if needed

For more details, visit our Responsible Gaming page.

12 Changes to the Privacy Policy

bdcko reserves the right to update this Privacy Policy from time to time. For important changes, we will:

• Post a notice on the platform
• Notify you at your registered email
• Display the date of the update at the top of this page

If you continue using the platform after any changes, you will be considered to have agreed to the new policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Live Chat: Direct support in Bengali is available 24/7
• Email: [email protected]

Our privacy team typically responds to your request within business days. For urgent security matters, contact us via live chat — we are available at all times.